Frequently Asked Questions
Everything you need to know about your Blackcrows gear and orders.
How do I choose the right ski length?
Selecting the correct length depends on your height, weight, and skill level. Generally, we recommend a ski that reaches between your chin and the top of your head. Check our specific size guide on each product page for model-specific advice.
What is your return policy for ski equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that skis cannot be returned once the bindings have been mounted, as they are then considered customized.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to customs duties.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In certain regions, we also offer financing options through Klarna.
Are Blackcrows skis covered by a warranty?
Yes, all our skis come with a 2-year warranty against manufacturing defects. This does not cover damage resulting from impact, normal wear and tear, or improper mounting by non-authorized technicians.